The Pensions Ombudsman's annual report for 2018/19 shows that the number of pension related complaints continues to rise, with 1,538 new investigations opened by the Ombudsman in the past year (a 5% increase on the previous year).
The top 10 reasons for new complaints remains largely unchanged from 2017/18, although the order has changed. However, transfers continue to be the most common cause of complaints (representing 7.1% of new complaints in 2018/19).
Here's the full top 10:
| Subject matter | Percentage of new complaints |
| Transfers: general | 7.1% |
| Misquote/misinformation | 6.6% |
| Ill health | 6.2% |
| Failure to provide information/act on instructions | 5.7% |
| Benefits: incorrect calculation | 4.6% |
| Benefits: overpayments | 4.6% |
| Administration | 3.2% |
| Death benefits | 3.2% |
| Benefits: refusal/failure to pay/late payment | 2.6% |
| Contributions: failure to pay | 2.5% |
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The articles published on this website, current at the dates of publication set out above, are for reference purposes only. They do not constitute legal advice and should not be relied upon as such. Specific legal advice about your specific circumstances should always be sought separately before taking any action.