The Royal National Institute of Blind People (RNIB) is a UK charity offering information, support and advice to almost two million people in the UK with sight loss. We have provided pro bono advice to RNIB for several years, including in relation to two key projects in support of the blind and partially sighted (BPS) community.
We provided contract law assistance to RNIB on the creation of an online engagement platform for the BPS community. This platform will help RNIB to target its research to specific areas which are barriers to inclusion the BPS community currently suffers and, in doing so, help to define the key products and services RNIB need to provide to remove them. The engagement platform will also help RNIB as it becomes more digitally focused across all of its operations. The engagement platform is part of RNIB’s strategic offering and will help define how it serves its customers in the future.
We have also helped RNIB to finalise a collaboration agreement relating to the support offered to BPS individuals via the Eye Care Liaison Officer (ECLO) service. ECLOs act as a bridge between health and social services and are central to the support and wellbeing of patients in eye clinics, supporting people at the point of diagnosis and providing dedicated individual information and advice on how to lessen the impact that an eye condition may have on their life. ECLOs are an integral part of RNIB’s Sight Loss Advice Service and are embedded in most NHS eye departments. RNIB has developed, and maintains, the ECLO Quality Framework and Practice Guidance Standards, and RNIB has plans to promote the roll out the framework to non-RNIB providers of ECLO services so that a common and agreed set of standards become the norm across the UK. Our work will help to develop this common standard of ECLO support across the national landscape.