Insight alert – Global Bank Review: Cultural Adaptation

HSF is excited to launch the 2024 edition of our Global Bank Review on Adaptation: Change is the only constant.

As banks face mounting pressure to adapt to a market shaped by rapid technological advances, evolving regulations, and complex geopolitics, emerging digital tools have become a key driver of industry transformation. While these technologies unlock new possibilities for automation and service enhancement, they also introduce heightened risks, particularly in cybersecurity.

In this edition of our Global Bank Review, we explore the critical forces reshaping banking today. From the impact of generative AI on business models to the challenge of integrating personalised digital services with legacy systems, our experts examine how institutions can navigate these complexities while managing regulatory compliance and safeguarding data.

​The publication includes a chapter focused on the current and upcoming workplace tensions faced by banks across the globe, such as:

• Diversity, equity and inclusion issues which continue to be high on board agendas, made more complicated by different regulatory and legislative changes across some jurisdictions.
• Revised legislative agendas effected by changes in political landscapes.
• Increasing tensions between how employers want employees to do their job and employees' expectations of work.
• The rise in use of technologies causing new challenges such as "technostress".

On behalf of our Global Banks Sector Group, we hope you enjoy reading this edition of our Global Bank Review.

The full chapter on cultural adaptation can be accessed here: Global Bank Review: Cultural Adaptation - What are the emerging workplace trends in banking?